My complaint:
After cancelling our auto-pay option in September 2023, and cancelling our service in December 2023 for the upcoming quarter, our account was debited without permission by GFL. The physical option to auto-pay was removed in September. A call to GFL in December ed that there was no auto-pay option, that our account would not be debited and that our information had been removed. Even after receiving a notice the EFT was processing, I was told this was a mistake and it wasn’t actually going to happen. It did, right before the holidays and after additional phone calls, I was told that Corporate had to handle the refund. After no communication, I reached out again today and was told that the refund could take 6 to 8 weeks. So it would be a full 3 months for this company, that was not authorized to take funds from my account, after providing terrible service, wants to give me my money back. This is unacceptable.
Suggested solution:
Refund my money ASAP.
