My complaint:
Hello my name is Rita Bland- Cellphone- (818)-477-8005. On August 6, 2021 my Chevrolet Cruz-Lt, 2015 would not start and was toad to the Felix Chevrolet Dealership at 3330 S. Figueroa Street. I was not contacted at all for more than 4-days regarding what was being car. I had to call them everyday and they were giving me the run-around and would not address the issue of my exact car problem. I spoke to a Service Technician- name Jonathan would not answer my questions. I then had to rent a car from Enterprise Car Rentals. Next I drove down to the Felix Chevrolet Dealership to speak to them in person and no one was able to locate my car. Then they called one of the Managers out who was able to locate my car. He assured me that one of his Service Technicians would work on it immediately. But no one started any repairs on it until August 16, 2021. Then I received a text message from the Manager advising that the diagnostic test showed it was my battery and that it would cost $208.15. I then advised them that it could not have been my battery because I had recently purchased a new one from Auto Zone and not to mention that I had a full warranty extended coverage on all parts of my car until the year 2024. Then the next day I received another text message advising me that I now needed new brakes and that was not correct as well because I had just recently purchased new brakes from Midas. I decided to go back down to the Dealership in person because I felt that I was being harassed and mislead as a customer because they kept trying to find something to bill me for that was not inclusive in my extended warranty coverage. The final straw was when I went back to the dealer yesterday- August 19, 2021 due to them texting me that my car was now ready, I was advised that they did have to replace the battery at the cost of $208.15. Then they gave me my car key back with a deep whole in the center of it which would not allow my car door to lock itself. I did not give them this key in this condition. And they proceeded to argue with me that they had no idea how this happened and they forced me to pay the amount of $262.00 for a new car key that they clearly damaged and no one took responsibility for these repairs. I live on a very short fixed income and I am left with no money for the remainder of this month and I demand that something be done about and that I receive a full refund back. None of the car repairs were necessary and they seemed very upset that I had purchased this extended warranty that would not make them any money on my car situation. Please contact me or text as soon as possible with your decision,
Suggested solution:
I would to be fully refunded back both charges of $208.15 and $262.00 that should have never been billed to me.
I also would like for the Service Technician and the Dealership Manger to be reprimanded for all of the lies and ongoing harassment that I had received.
