My complaint:
On June 30th, I placed an order with Wayfair for home furniture worth $1699 (prepaid in full). By mistake, their system took my default billing address as my shipping address (my old place) and I missed changing it. I reached out to Wayfair after about an hour and asked them to change the address. They refused, saying that a tracking id has been generated, and fedex is now responsible for changing the address. When I reached out to Fedex, they said only Wayfair can change the address, not me as a receiver. I went back to Wayfair, but they again refused to help, saying that once tracking ids are scanned in the system, I can change the address myself by contacting FedEx. The same night, I saw that the entire furniture was being shipped in 8 shipments (with 8 different tracking numbers). Because there is absolutely no way of retrieving the furniture from my old place, I went to the FedEx website, and changed the address to my new location in Jersey City. They charged me $13.75 for each address change (a total of $110). It has been 3 days, and when I track my packages on the FedEx site, half of them are in New Hampshire (my old location and the tracking reads – Address corrected). The other halves’ tracking ids give me windows of delivery each day (in New Hampshire) and then reflect Address Corrected. When I contacted customer service several times, they keep saying that they cannot find the ids on their system. I have no idea where my packages are, or when will I get them. Wayfair has collected the entire money and is not saying we cannot do anything. FedEx keeps updating the ids to some kind of update, and has no resolution to the problem.
Use this to frame the complaint
ChatGPT
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]
[Consumer Court Name]
[Consumer Court Address]
[City, State, ZIP Code]
Subject: Complaint against Wayfair and FedEx for Failure to Assist with Address Change and Delivery Issues
Dear Sir/Madam,
I am writing to file a formal complaint against Wayfair and FedEx regarding their collective failure to assist with an address change and their mishandling of the delivery of my furniture order. Despite my attempts to rectify the situation and seek resolution, I have encountered uncooperative responses from both Wayfair and FedEx. I kindly request your intervention in this matter.
Details of the complaint are as follows:
Order Information:
Order Number: [Order Number]
Date of Order: [Order Date]
Total Order Value: $1699
Address Issue:
On June 30th, I placed an order with Wayfair for home furniture. Due to a system error, my default billing address was erroneously used as the shipping address, which happens to be my previous residence. Realizing the mistake within an hour of placing the order, I immediately contacted Wayfair to request an address change.
Wayfair’s Response:
Wayfair refused to assist with the address change, stating that a tracking ID had already been generated, and FedEx is solely responsible for any address modifications. They advised me to contact FedEx directly. However, upon contacting FedEx, I was informed that only Wayfair, as the shipper, has the authority to request an address change.
Failed Resolution Attempts:
Despite multiple attempts to seek resolution, both Wayfair and FedEx have consistently refused to take appropriate action. Wayfair continues to shift responsibility to FedEx, while FedEx maintains that the shipper must initiate any address changes.
Self-Initiated Address Change with FedEx:
Faced with the urgency of the situation and the inability to receive the furniture at my old address, I took matters into my own hands and changed the address to my current location in Jersey City through the FedEx website. However, FedEx charged me $13.75 for each address change, amounting to a total of $110.
Tracking and Delivery Issues:
It has been three days since the address change was made, but when tracking the packages on the FedEx website, half of them are still being delivered to my old location in New Hampshire. The tracking status indicates that the address was corrected, but the packages remain in New Hampshire. The other half of the packages provide daily delivery windows in New Hampshire, only to be updated with Address Corrected. Despite my repeated attempts to seek clarification from FedEx customer service, they claim they cannot find the tracking IDs in their system.
Financial Loss and Inconvenience:
The mishandling of this situation has caused significant financial loss, inconvenience, and frustration. Wayfair has collected the full payment for the order, yet I have not received any resolution or assistance from them. The inability to retrieve the furniture from my old location and the uncertainty surrounding the current whereabouts and delivery of the packages add to the distress caused by this situation.
Requested Resolution:
I kindly request the following resolution to this complaint:
a) Wayfair should take immediate responsibility for the address change issue and actively liaise with FedEx to rectify the situation and ensure the delivery of my furniture order to the correct address.
b) FedEx should ly locate and deliver the packages to the correct address, ensuring that no further delays or address corrections occur.
c) Wayfair and FedEx should compensate me for the financial loss, inconvenience, and additional charges incurred due to their collective negligence and mishandling of this matter.
Suggested solution:
Ship all my items immediately to the correct address
