My complaint:
The FedEx driver was delivering an envelope package weighing less than 1 pound to my address. There were construction safety cones placed at the entrance to the driveway for two reasons: 1. To intentionally keep all vehicles (except my fiance’s and my vehicle) from driving on the newly asphalted driveway. 2. Since a FedEx truck a couple months prior drove a truck through my garage door causing over $25k worth of damage to my property, I was protecting my kids (who frequently play on the driveway) from the danger of a driver not paying attention.
My rationale was if the driver could not avoid running into the house, he surely would have not seen a 2 year old child playing with his toys. All delivery drivers and visitors respected the cone barriers except for the FedEx driver. The FedEx driver decided to move the cones at his own discretion and drive on the driveway. My fiance’s mother accepted the package at the door, and told the driver that he was not supposed to move the cones and drive on the driveway.
He did not acknowledge her, walked away, and then proceeded to get into the truck and drive around the circle drive with one wheel driving off driving off the asphalt. This was the wheel that caused the damage as it drove back over the edge of the asphalt driveway leaving tread marks, cracking the edge and embedding stone into it. He did not put the cones back into place where they were before he moved them.
I do not understand why he felt he had the authority to move the safety cones (ignoring the marked hazard) at his own discretion to drive a package less than 1 pound to the door. If he needed access to the driveway he could have asked permission to better understand the hazard, he could have walked around the driveway on the grass up to the porch, or he could have not delivered the package documenting any questions/concerns.
All those would have been justifiable. His actions were not justifiable. This was another incident of a driver disrespecting my property and showing zero regard for my family’s safety. Since making this claim, FedEx packages were placed by the main road on my neighbors property over 200ft from my house (and not visible from my house).
This included expensive medical devices to be used at hospitals, as my fiance is a medical device sales representative. Also, one package, which contained a ~$15k computer for medical demonstrations was left at the entrance to my driveway over 100ft away from my house without any notification. This is another example of the carelessness of FedEx, and this time it felt like a retaliation from FedEx violating their own package delivery policies.
FedEx’s insurance company declined to pay for the damage stating insufficient evidence. The following evidence supports FedEX did indeed cause the damages to my property:
- There is a witness that provided the details of the driver’s behavior and the path of the truck.
- There are pictures ing the damage that show the tire prints on the edge along with the dirt prints of where the truck re-entered the driveway.
- The police report ed the damage.
- The estimate from the asphalt company (that installed the asphalt ~1week prior) ed the cost to do the repair for the damage.
- The only two other vehicles (besides this FedEx truck) that drove on the newly paved asphalt driveway were my family’s vehicles, which did not cause the damage. All other vehicle drivers acknowledged the safety cones. Delivery drivers walked packages to the front porch to drop off.
Suggested solution:
FedEx should pay for the damages caused by their driver.
