My complaint:
We purchased plane tickets on Expedia and we chose British Airways. Unfortunately due to two COVID travel restrictions and cruise cancellations we had to change our tickets twice. The second time we were not able to secure a flight due to Italy creating a last-minute restriction 3 weeks before departure that required a 10-day Quarantine even if a passenger merely transited and never left the airport. At that time I tried to get assistance. Expedia told me I had to talk to British Airways. British Airways told me I needed to talk to Expedia. Since the problem could not be resolved, we had no choice but to cancel the flight and obtain a travel credit. We have two credits of $ 1966.05. For two passengers the total value of the credits is $3,932.00. I have been trying for weeks to re-book our flight and have run into several issues. 1) There is only ONE credit-eligible flight to choose from for both departure and return. The return flight is impossible because our cruise ship will not dock in time to make that flight. 2) The one flight that is available has a ticket price of $2,269.00. The credit applied to the flight is short $902.00. On both tickets, this results in $1,804.00 missing from our credit. Both of these issues are unacceptable. 3) When I try to reach someone I am on hold for extended periods of time and then hung up on. When I try to reach someone via chat, I have to go through the chatbot which just sends me to the using your credits page which does not address the issue I have. Unfortunately, I cannot chat with an agent because after the bot suggests the using your credits page, the typing is disabled.
Suggested solution:
I need to have the full value of my credit applied to the new tickets. I need more than one choice of flight and if not, I need a full refund of my money.
