Expedia complaint: Charged with out service

on 12 October 2022 about Expedia in category Travel

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My complaint:

Reference: Reservation for RC Hengl
Comfort Inn Ft Collins North
Expedia Itinerary 72106073376008
Comfort Inn Cancellation 502215675

A room was books thru Expedia for a one-night stay, on Oct. 10 2022, at the Comfort Inn North in Ft Collins CO. Expedia posted a charge of $93.35 to my credit card on Oct. 7th at the time of booking for the full amount quoted on their web site for the room. On Expedia’s web site the room was listed as pet friendly.

Upon arriving in Ft. Collins and attempting to check in I was informed that I would be required to pay a $25.00 Pet Fee and an additional $25.00 because my dog was over 25 pounds. When I informed that that that was not listed on the Expedia site; I was informed that I could pay it or my reservation would be canceled I refused and they cancelled the room, Ref: Cancellation 502215675. I requested a refund for the room and was informed that was not their problem and to take it up with my ”Third Party Vendor” Expedia. Nice way to tell you to go pound sand and don’t book thru Expedia.

I dispute the validity of the charge and request an immediate refund to my account. The la Quinta motel next door was the most pet friendly I have had the pleasure of staying at.

Suggested solution:

Refund for service not rendered

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