Everyone Active complaint: Taking payments after cancellation

on 26 February 2023 about Everyone Active in category Fitness & Sports Centers

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My complaint:

I contacted the company on the 1st December to cancel my membership. I received a reply email from the company as acknowledgment of the request. An authorised payment was then taken at the start of January. I contacted them again at the start of January and again received an acknowledgment email. The company the. Took another payment at the start of February. I contacted them again about the unauthorised payments. I posted a review on Trust Pilot and they finally ed my cancelled membership but have not responded or acknowledged the unauthorised payments. I would like a refund for the two unauthorised payments as requested several times.

Suggested solution:

Refund of the two unauthorised payments

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