My complaint:
I had received travel bank credit for the ticket cancellation in Feb 2022. This credit was valid for 730 days since issue date as per the email ation from Etihad, which means it should be valid until 12th Oct 2023 (12th Oct 2021 730 days).
On 18th Jan 2023, I have received an email from Etihad about new platform for managing travel bank credit but it didn’t work for me because they have not provided login details.
On 4th April 2023, I have email to Etihad asking for login details to check my travel bank credit but instead they have sent me screenshot of my travel bank account which was showing zero balance with no other explanation or help to get more support.
After several unsuccessful attempts calling Etihad support/helpdesk team, I have finally raised complaint on 20th April 2023. Although they have given very generic response to my complaint again with no useful information or evidence to cancel my travel credit.
I am still chasing Etihad complaint team but they have stopped responding to my email, I am not sure as a customer if we have any other option to escalate this complaint.
Suggested solution:
They have not resolved my complaint and stopped responding to my email or call.
