My complaint:
FLIGHT COMPENSATION
Dear Sir/ Ma’am,
Me, Anagha rane and Sahil sanghvi are couple and had planned things on 9th march 2023. Our all connecting flight schedule was booked from 8th 9th march 2023 with Ethihad with luggage allowance of 23kgs X 4 check in bags 7kgs X 2 cabin bags.
We are 2 in total ( Husband Wife )
• Mumbai to Abu Dhabhi ( EY 203 – 8th March )
• Abu Dhabi to New York ( EY 103 – 9th March )
• New york to Norfolk ( AA 4498 – 9th March )
All the flights were booked under a single PNR via Etihad airways official website which was YSYKJS and ticket number as 6072144937836
Now, Due to technical issues our flight from Mumbai to Abu Dhabhi ( EY 203 – 8th March 2023 ) was cancelled Due to technical issues, Before the declaring cancellation of flight they made us sit in the fight for 6-7 straight hours from 8:45pm without food water which was 3am in night .
In this 6-7hrs the flight cabin crew staff were not co-operative at all especially the crew manager, After the overall unstable environment we were made to sit in the luggage collection area for the next 2 hours.
Originally, No staff from Etihad nor airport authority was ready to take responsibility nor ready to provide us accommodation at midnight 3am. After struggling requesting for hotel stay, finally we were provided with accommodation at 6am. where we ourselves had to load offload, 23kgs X 4 check in bags 7kgs X 2 cabin bags to accommodation site.
Long story short, We took 106 kgs back for security check and immigration all over again all with no courtesy from Etihad to offer help at Mumbai international airport ( Terminal 2 )at midnight .
Now, today on 9th of March Etihad has arranged our flight from Mumbai to Abu Dhabi and Abu Dhabi to New york on 10th of March
• Mumbai to Abu Dhabhi ( EY 203A – 9th March )
• Abu Dhabi to New York ( EY 101 – 10th March )
Please note that both the flights were booked under a single PNR which is WS58Y4 from Etihad airport authority
We were forced to be convinced at Mumbai airport to collect our last connecting flight which is from New York to Norfolk from Abu Dhabi airport.
On reaching Abu Dhabi airport at 2 am in midnight Etihad on duty manager assured us that you will get your New York to Norfolk tickets boarding pass from New York airport as they are booked, you just have to collect it.
As Etihad is a premium airline, we trusted etihad desk blindly he was literally counting us as fools at 2am on Abu Dhabi airport.
Food coupons which were provided to us by the airport manager were a temporary relief which could fetch us a piece of pizza which was going to be a nightmare soon.
We tried eating pizza, using coupons but unfortunately we had hard time in this too.
On reaching New York we were told by Etihad staff that, all tickets were booked, So we could not accommodate you on this flight and if I book next tickets it would be of next day 3:10pm which is more than 24hrs.
We were provided again a accommodation without meal plans which basically means you are able to stay but you are not provided with food and water, again With 106 kgs of baggages.
Long story short, we were left without food and water.
Most disgusting part was no one bothered to contact us nor no was contactable to JFK Etihad counter.
With trauma and torture in mind, having a sleepless night without food and water, we contacted Etihad customer care and finally got our tickets emailed to US at mid night that too after pleading and requesting them for whole night.
This was a disappointing journey with a premium carrier like Etihad we never had expected this from premium airline.
we would like to have compensation for all the loss due to unplanned delay loss occurred due to lost paid hotel booking, trauma, difficulties we faced because Etihad staff.
We shouldered the food and water bills which ideally should be shouldered by etihad.
This journey has made my health deteriorate as it has made my 27hrs journey to 72hrs journey due to errors made by Etihad staff. ( we were going to reach on 9th of March 2023 but due to Etihad staff we had a rough and tough time and re reached by 11th of March 5pm )
We had suffered a loss of our peace of mind, our mental health and above all the planned things finally destination got affected as well.
We complaint to Etihad and Etihad gave us 40,000 miles as compensation and ALL 40,000 MILES WAS credited to my wife’s account. If my wife got, I am eligible too right ? So I called Etihad costumer care and they told me that it’s 20,000 each ? So we transferred it together in her account. Seriously ?
Can we do something on this ?
Thanks in advance.
Regards,
Anagha Rane, Sahil Sanghvi
1 978-735-8241
Suggested solution:
Like my wife got 40000 miles I should also get 40000 miles
