My complaint:
When I reached the check-in counter, I was denied to onboard the pet stating that they need the pet onboarding approval. How can I get the approval email if the Airline has not provided it to me and I had shown them the email communication that I had with the pet onboarding team?
I had to fly with a pet and per the process listed on the website, the pet booking form and required documents were sent 7 days in advance on May 22, 2022, as flight departure was on May 30, 2022. The follow-up document that was asked also sent on May 24, 2022. But, thereafter no response. I have sent multiple follow-up emails but no response at all and then on the day of departure I got this response after calling multiple times to the contact center.
————————————-email response below—————-
On Sunday, 29 May, 2022, 04:14:36 pm GMT-4, contactcentre wrote:
Dear Ajay,
Thank you for your email.
We didn’t receive Pet onboard approval for your request, requesting you to re-arrange your flight.
Sorry for the inconvenience.
Kabeer
Global Service Support
Etihad Airways
Abu Dhabi, United Arab Emirates
Tel: 971600555666
www.etihad.com
https:www.tripadvisor.comShowUserReviews-g1-d8729074-r840568331-Etihad_Airways-World.html
Suggested solution:
Etihad should ship my pet to Canada and pay all the shipping costs I have to leave the cat with a relative and the entire family is very sad about not being able to bring the cat with us.
