My complaint:
On our flight to Maldives in May, our luggage was damaged, we informed the reps at Male Airport, got appropriate paperwork and told to file a claim on Etihad. On our return to London, once again the same luggage was damaged further and beyond repair. Again another form in London with the representative. We filed our complaint and all paperwork requested, a suitable amount of money was agreed, ($50) and a promise from the Baggage representative (via email) Meena, that money would be forthcoming within a week. A remittance slip was also emailed to us on 18.07.2022 . Two months passed and no remittance had come through. Another complaint was put through, once again Meena assured us after obtaining IBAN number that money would be with us 2-3 day. Another remittance slip with assurance money would be transferred within 7 working days.. This was on 12.09.2022, it is now 30.09.2022. Its impossible to contact or communicate with anyone. We would like the agreed remittance. This is the worst customer service ever experienced. CLAIM NO: Etihad Airways Case reference 2206082022613 CRM:06320000954
Suggested solution:
They should resolve this by sending the money they agreed on of $50 on 15.07.2022 and 12.09.2022. Once money sent to send proof. This is the same claim but they lie and are trying to relinquish on the agreed settlement. Luggage was damaged beyond repair, photos sent and settlement agreed on, but 3 months since the agreement, we have received nothing.
