My complaint:
I took a flight on easyjet on 19th june 2022 form Telaviv to Manchester (flight number EZY1828 which arrived in Manchester at 2.30am . During this flight my case was damaged beyond repair by the airline baggage procedures. As the flight did not land until 2.30am i was not able to report the damage to easyjet staff as the desk was not open.
I put forward a claim with photographs of the damage and was given a reference number EJ38850. I occasionally get emails from yourselves advising that the claim has been updated and when i go online to see the update there is nothing to show. I have been through the online process, the phone and the chat boxes more times can i care to remember and just get passed from pillar to post with either we are too busy messages or this is not dealt with by our Department and on occasion given the previous numbers that if have been in contact with to resolve the issue.
It has been three months now and i need this claim to be progressed as a matter of urgency
Suggested solution:
Honour the claim for damages or replace the case with a like for like case
