on 12 May 2022 about EasyJet in category Airlines

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

My mum and dad (who are 82 and 87) booked an easyjet package holiday departing 240522. However on 29th April my mum was rushed into hospital due to breathing difficulties – she was found to have a blood clot on her lung and was told by the doctors she would not be able to travel on 240522. She still wanted to keep the holiday and would like to move it. She came out of hospital on 7th May and contact Easyjet to try to move it. She was told it could not be moved as it was within 28 days of the holiday!! this is ridiculous as she fell ill this cannot be advised 28 DAY BEFORE. They would not move it and will only refund 25% of the cost of the holiday as an EASYJET CREDIT. They are pensioners and have paid just over £1000 for this holiday .

Suggested solution:

They should refund IN FULL IN CASH the cost of the holiday. My mum will never use Easyjet again because of this due to the way they have been treated.

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