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Dyson complaint: Refund Not provided for a new item returned

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Filed 3 Feb 2024 by Amrita

I ordered a multidock for my Gen5 detect and they sent an incompatible multidock. So, I asked them for an exchange but they said it’s out of stock and asked me to return the dock and created a pre paid label on 5th Jan and I returned the product on the same day via Royal Mail. They didn’t release the refund and now asking a proof whereas Royal Mail say that they should have the tracking as it was a prepaid label. I am still awaiting a £100 return without any action from Dyson. Everytime, I call they say that refund will be issued in 3 days and it’s been a month. Now they started asking for proof of delivery which they should be able to track as they supplied the label.

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