My complaint:
I ordered a multidock for my Gen5 detect and they sent an incompatible multidock. So, I asked them for an exchange but they said it’s out of stock and asked me to return the dock and created a pre paid label on 5th Jan and I returned the product on the same day via Royal Mail. They didn’t release the refund and now asking a proof whereas Royal Mail say that they should have the tracking as it was a prepaid label. I am still awaiting a £100 return without any action from Dyson. Everytime, I call they say that refund will be issued in 3 days and it’s been a month. Now they started asking for proof of delivery which they should be able to track as they supplied the label.
Suggested solution:
By paying me my refund of £100 back.
