My complaint:
Chad and Kimberly my contacts at Duke Energy, I hope this site is not the norm for a finished project, 4967-6563. Chad assured me that there would be no cost for this project to me. First where did my driveway go? My understanding was a trencher was to be used and a small mound of dirt would have been distributed, it appears something much larger was used, what a mess. There is currently no way for me to park any of my cars or trucks over there, the giant rocks could damage the autos and the holes that were left would get any auto stuck. Where is the gravel, without the gravel no way to get out of the driveway, it appears to be just mud and it is up hill, so without gravel I can’t escape the driveway, that is not the way it was before we started this venture? Why is the grass all gone and what happen to my $50 dollar, 5-foot-tall address sign that is now 1 foot high and broken? Appears someone tried to repair but failed, how are you going to put the small grave size 88 and the grass back and fill the holes in and remove the ruts, so my driveway is usable? Please advise. What is the Duke Energy is going to do to help me fix my driveway, make my neighbor happy and my address sign? I have had an estimate to get my driveway usable, $1950.00 was the estimate. I’m hoping Duke Energy is a company of it’s word and that it will not cost me anything to complete this project, with only Social Security as my only income, I hope I’ll still be around to save the money to get my driveway usable. That is certainly one way to make me forget about the original goal, power to the house. Any idea when that might happen. Wow I got some issues, please help me. Please let me know what is going to happen next. Thanks Bob…
Suggested solution:
The driveway usable and like it was. New Address sign.. Neighbor happy with her lawn. Power restored to the house. No cost to me.
