Duke Energy complaint: DID NOT DISCONNECT SERVICE
Filed 13 Jan 2023 by Rebecca
I called to transfer my electricity to a new apartment. As a customer, I am MOVING and do not own an apartment. I have spoken to 5 agents who listened to the call. On the call, the agents ed I stated I wanted to TRANSFER my electricity to a new apartment. Not add. Not keep. There was no discussion or questions from the advocate as to keeping the electricity on in both apartments. A TRANSFER. I want my account credited from December 6-17 ASAP.
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