My complaint:
Lets start with saying i would never ever recommend using Duke Engery to anyone i know. Let’s start with saying I paid $350 a month for my electric bill for a 580 sq apartment. My temperature was set at 73 degrees and it was blowing 83 degrees. Also another incident I was on budget billing for 5 months I thought I was getting a good deal and that the program was super beneficial. SURPRISE SURPRISE I get hit with a $600 bill because they never renewed my budget billing. And of course the issues couldn’t stop there I moved July 24th and I had my stopped services scheduled I called to ed that it was turned off NOPE!!!! They advised they can’t come out until July 31st I said okay.It is now September 5th and I get a bill from my old place and I called and asked what it was about and they advised that my services were never shut off!!! Even though I have ation for them to be turned off July 31st.They advised that the soonest they could turn it off now is September 12th mind you I moved out July 24th.They advised that they will not bill me after July 24th and I said awesome great can you please send me a email stating that.They advised that they could not send me ation that they will not charge me they can only send me ation of when my services will be turned off. This by the worst company I have ever had to go through.The amount of money that I have wasted with Duke Energy is absurd and honestly disgusting the way they treat there customers.
Suggested solution:
Reimbursed for my troubles and improvement on there end.
