Skip to content
File a complaint

DHgate.com complaints

DHgate.com complaint: Refused a return slip and a refund

Open 183 views Retail Company Wholesaler

Filed 11 May 2021 by Nicole

I ordered a sz 18 dress from DHgate on 120 21, I received it on 21221, I opened it up the try it on just incase I needed to take it to have minor alterations done. For starters the dress IS NOT a sz 18, and the pattern detail of this dress DOES NOT look at all like the seller described on DHgate website. I followed DHgate instructions for filing a dispute, be reach out to the seller first, which I did on 3421, then a posted a review on how terrible the dress looked.

The seller reach out, wanting to know when I ordered it, then sent me anotherr message asking me to change the bad review I had given, I have messaged back 3 or 4 times after that, but the seller turned off their email notifications, and refuse to respond. I then filed a dispute with DHgate a got a system generated response on 321 letting me know they have contacted the seller, and have heard from them since. I already filed fraud charges with the Internet Crimes Complaint Center through the government as well.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with DHgate.com? Start the discussion above.

Wronged by DHgate.com too?
Make it sting!