DAZN complaint: Tried to cancel my subscription they won’t let me

Complaint from Callum chadwick reported on 07 March 2024 about DAZN

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My complaint:

I initially contacted DAZN to cancel my subscription, believing it to be a month-to-month service. Despite my efforts, including directly communicating my desire to cancel to your agent, I was informed that I was enrolled in a Monthly Saver installment plan, committing me to a 12-month contract. This was contrary to my understanding upon subscribing. My request for immediate cancellation was repeatedly denied, with references made to terms and conditions that I was not aware applied to my subscription.

Suggested solution:

Full refund and also to add a phone phone line number for customers to call instead of chat bots

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