DAZN complaint?

Do you have a dispute or a bad customer experience with DAZN? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 34 DAZN complaints we received.

DAZN does not offer phone support in most countries: help runs through the help section on dazn.com and in the DAZN app, where you can search the help articles and start a live chat with the support team once you are signed in. Have the email address on your DAZN account, the date and amount of the charge you are disputing and screenshots ready, and ask the agent for a case or reference number before the chat ends, because chat transcripts are easy to lose. Phone numbers for DAZN that show up in search results are often not DAZN at all.

Stream buffering through the event you paid to watch? Start your complaint here and we help you write it up in minutes, drawing on thousands of complaint letters that actually worked.

How you cancel depends on how you signed up. If you subscribed on dazn.com, cancel from My Account on the website: deleting the app does not end the billing. If you subscribed through an app store (Apple, Google, Amazon) or through a TV or telecom provider, you must cancel there, in that provider's subscription settings, and DAZN cannot do it for you. Cancel before the next billing date, take a screenshot of the confirmation and check your statement the following month. Be aware that some DAZN plans are annual commitments billed monthly: on those, cancelling stops the renewal but may not end the remaining months, which is exactly where many of the complaints here begin.

Charged after you cancelled? Put the cancellation screenshot and every charge since in your complaint here and we push it out to DAZN by email, on social media and in printed letters, naming the app store or provider that took the money as well.

Start a live chat from the help section with the date, the amount and the reason you believe the charge is wrong: you cancelled in time, you were charged twice, the price changed without notice, the stream did not work. Ask for the refund decision in writing and for a case number. If DAZN refuses and you are in the UK or the EU, consumer protection rules for services not delivered as described are on your side, and your bank or card issuer can look at a chargeback for charges taken after a documented cancellation. Keep every screenshot: the cancellation confirmation, the chat transcript and the statement lines.

Charged after you cancelled in time? A complaint filed through our complaint process backs that request up: we open a case and keep coaching you on what to reply and when to push while the refund is decided.

DAZN sells several plan types, and the one with the lowest monthly price is often an annual plan billed monthly: you commit to a full year and pay in monthly amounts, which many subscribers only discover when they try to cancel. Check My Account on dazn.com for the plan name and the end date of your commitment, and go back to your confirmation email to see how the terms were presented to you. If the commitment was not made clear at checkout, say so precisely when you contact support: what the page said, what you clicked and what you were charged. Screenshots of the current sign-up flow help, and in the UK and the EU, a subscription term that was not clearly presented is something you can raise with your national consumer body as well.

So far consumers reported 34 complaints about DAZN here, with an average rating of 1.0 out of 5. The most common themes: subscriptions that are nearly impossible to cancel, charges people did not agree to, support that does not respond and refunds that never come, long-term contracts subscribers say they never knowingly signed up for, streams that buffer or fail during the event, and ads forced on subscribers.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of DAZN through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with DAZN can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.