My complaint:
Hello,
I have been charged twice for one dazn subscription (18/1/24)
I spoke to 2 different advisors online who have not been able to solve the problem.
I signed up for this £19.99 plan with the email davide16881@gmail.com.
(previous and only other email I used was davros16881@hotmail.com)
I was told there are multiple accounts linked to my name (which is worrying) and that no account is linked to the email I signed up with.
Today 19/1 I contacted customer services again on 2 different occasions.
Once I was told I paid through apple and the other time that I paid through google play…and that they couldn’t help me.
Attached are the 2 bank charges that clearly show a card transaction with dazn uk, and email verification on my Gmail account.
Initially I just wanted the 2nd charge refunded, but now I’m done with the whole thing.
This company is a shambles and has not tried in the slightest to solve my problem.
I request both charges refunded and the membership cancelled (along with any others under my name)
Thanks
Suggested solution:
Apologise and refund both charges, nobody at any point has tried to help me.
They have shifted blame but in the meantime took my money...twice.
