My complaint:
CVS did not want to refill script due to cost. I called to check on script and that’s what they told me on 12323. I told them to fill it. Due to doctor visits and bad weather I was not able to pick up meds till Friday 12723. They said the put med back up since I did not get there asap and was out of Eliquis. Tonya said she would order it and have by Monday. I told her he needed it now and to transfer to CVS at Lake Houston Parkway and it would be ready in 30 minutes. I called that location and Tonya never put on hold for transfer. That pharmacy called several times that Friday and they did not answer their phones. I called the Lake Houston location Saturday and transfer still not done. I tried called and finally after about 5 minutes of phone ringing they answered. I explained issue and finally was able to get med transferred. This location has been a nightmare for the last year or two. Tonya was very rude to customers in front of me as well as to the people who work there.
Suggested solution:
Finally transferred script after waiting 2 days.
