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CVS Health complaint: Never answers phone

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Filed 16 Jul 2019 by Patricia64

I sat and called and waited online for 45 min the first time so i hung up then waited a hr later and called again and waited on hold again 30 min my roommate called and asked to speak to assist. Manager she said its filled i live less than 2 miles away, when i got to the pharmacy on bell rd and delwebb, they closed tje. Pharmacy doors as i walked in at exactly 7pm. I waited 5 days for 1 prescription to get filled . Im tired of waiting for them to answer the phone last time i walked in and nobody was waiting for no prescriptio btut yet they dont answer the phone . To me it pure laziness pharmist. I moved all my 8 prescriptions to walgreens.

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Discussion

4 comments

  1. JH JH

    Agreed. although the ones at my CVS are WAY OVER worked, but still, never answer the phone. Also when electronically sent to CVS from my DR, always gets put on HOLD! they never "un-hold" it, and I have to call... I get the same thing EVERY MONTH, why cant they figure this OUT!

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  2. JH JH

    Oh, and because i cant spend my day checking it, sometimes they are WAY late in filling it because of the on hold thing, so that then screws up the whole schedule, so the next time the Dr submits it, im told its too early (although, same thing as on hold), plus all the times they dont have it in stock, knowing i get the same medications month after month! i just spent 45 on hold, no one answered, then called again, 30 mins on hold and get disconnected. this is INSANE. We are the customers, hire more people for the busy stores, CVS knows which ones they are!

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  3. Penny Elswick

    Why cvs put customers on hold for 30 to 45 minutes and then never answer. I am thinking about switching to Walgreens.

    Reply

  4. Sherry Hart

    CVS needs to hire come staff to answer the phone! These stores make enough money to afford more employees. I have never gotten anyone at the pharmacy to answer the phone, after 10-15 minutes I just give up and hang up! People have jobs and lives, too, we are busy, too. Can't answer the phone after 15 minutes??? There is no excuse for this many people to never get through to a pharmacy, especially that they make so much money on these prescription drugs!!

    Reply

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