Most Common Coursera Complaints and Tips

While Coursera offers numerous online courses and professional certificates, complaint data from our community has highlighted some recurring problems faced by users. Common issues include difficulties in unlocking certificates upon course completion, unresolved redemption code problems, and restricted access to tools like Adobe XD provided in course materials.

To avoid these hurdles, we recommend thoroughly reading through all course requirements and redemption code instructions. If issues arise, promptly contact customer support, document all communication, and gather any relevant proof to expedite resolution.

How and why file a complaint about Coursera?

Do you have a dispute or had a bad customer experience with Coursera? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to Coursera.

Coursera Customer Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Coursera over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on June 20, 2024

Coursera complaints chart

We have received 3 complaints about Coursera over the last 12 months. The graph below shows a monthly breakdown.


Coursera complaint statistics

Curious about Coursera's track record in addressing complaints within the Education category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 3 ratings

How to contact the customer service of Coursera?

Below, you will find the contact information for the complaint department of Coursera. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
Contact form:

You can contact the customer service of Coursera by calling 800-952-5210. If you want to reach out to Coursera through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Bad reviews about Coursera: (3)

Helpful experiences shared by verified Coursera customers. Search, discuss and connect with other people in our community.

Unable to unlock certificate

Complaint from isachinp77 on 11 May 2024 about Coursera.

I have paid the full fee for the Cloud-Native Development with OpenShift and Kubernetes Specialization course, but while taking the exam, it is ing me to upgrade to submit my answers. However, according to the course policy, I have 180... Read more

Comments: 0

Don't resolve a redemption code issue

Complaint from iamkateboss on 07 July 2023 about Coursera.

For 2 months they are trying to get me a redemption code for 90 days Adobe XD as promised. I can't move forward with the course because I don't have access to Adobe XD. They keep lying constantly that they are... Read more

Comments: 0

Adobe XD access

Complaint from SonaliM on 21 June 2023 about Coursera.

As part of my google ux design certification, I was supposed to get 90 days adobe xd access. When i started that part of the course i realised i dont have the access. Upon highlighting this to coursera, there has... Read more

Comments: 0

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