Chime complaint: Chime fadulent transaction dispute denied

Complaint from Jeffrey Mendler reported on 07 February 2024 about Chime

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My complaint:

My Chime account was hacked the weekend of Jan 27 28. When i had learned that unauthoruzed changes were made to the log in info to my account i contacted them right away within a couple of hours of this happening. It took many tel calls to regain access to my account and only after many hours i had access to my account and that i learned about suspicious transactions that had taken place. I was assured that my account was secure and my money was safe. In the morning on Jan 28 Sunday i had trouble logging in again. It took many call to Chime support and at about 6:00 pm i was able to get into my account had only $45 left in my account.

When i went to the ATM to withdraw money using my Cashapp card to withdraw money just three hours later the was no money in my account. Later i learned that further suspicious fradulent actions had been executed all for small amount in very shortb periods of times like on Saturday Jan 27. I filed a dispute when these charges were no longer pending however after two atempts the disputes were denied. Chime has closed my account yesterday Feb 6. It is very obvious that these tranactions are fraud. I can provide documents to support my claim.

Suggested solution:

Refund the $380.27 fraudulently taken from my account

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