My complaint:
Yesterday the 22122022, I bought several packs of chicken with the sell by date being the 24122022. On arriving home and opening same, the stench that hit me was overwhelming as all the chicken I had bought was completely off, so could not be cooked as needed, which was highly frustrating, as I needed it to be
cooked for a function that evening. Today the 23122022, I had to make another trip back to the store to return same. I approached a Manager by the name of Emily and returned the chicken to her with my complaint. She never bothered to acknowledge myself in the first place, with a Good Afternoon or a Hello, never made eye contact with me, or acknowledged my complaint or my presence. I felt invisible.
Not so much as an apology, or I am really sorry, we will refund you straightaway etc. She never spoke one word to me. She then went spoke to the Branch Manager of the Store, named Willem, whose behaviour was exactly the same as Emily’s. He never acknowledged me at all either. His behavior was completely detached, with neither acknowledging me or my problem either. Neither of them spoke to me at all. I must say I was completely flabbergasted by the insolent way I was treated. Emily wrote out a slip to return my money, which I had to sign, still with no interaction or words from either of them. Willem then handed me the money for the returns still without uttering a word to me. I took the money and walked away. I then proceeded to ask another staff member if there was another Manager above these two mute Managers, who I was going to approach with the problem I had just encountered. This lady didn’t look terribly interested in me either, and was then steering me back to Willem. I told her I wanted to speak to another Manager. She then walked off to see if she could find someone else, but came back to tell me that he was not in the Store. I then walked away was going to leave the Store, when Willem came to me said he was told I wanted to speak to him. I had specifically told this other lady I did not want to speak to him. Anyway I then told him how I felt about his and Emily ‘s behavior and how neither of them had any interest in my plight also that they had not bothered to acknowledge me. He just looked at me as if I had come from space and never said anything. With this I got out of that store feeling completely bewildered by their total disregard for a customer. I write this complaint to yourselves, not only to express my utter frustration, with the way I was treated, but to yourselves to this completely unacceptable handling of a customer so that another customer doesn’t have to go through the same situation as myself land up costing you more customers. I have to wonder what kind of training your staff go through to behave in this way. Employment is not easy to come by nowadays, so it beggars belief to be treated in this way.
I am utterly astonished with your Non-Customer Treatment.
Suggested solution:
The heading of this section is very strange.
Just what exactly do you mean by your question - When are you satisfied? I find this question rather bizarre.
Your next question 'How should they resolve your complaint?'
Surely that is for your Management to resolve amicably.
Is it so strange that a customer with a complaint should be addressed in a courteous and friendly manner and to treat the customer with care and as if one matters. And to resolve the problem to the satisfaction of the customer involved.
