Checkers complaint?

Do you have a dispute or a bad customer experience with Checkers? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 49 Checkers complaints we received.

The Checkers guest service number in the US is 1-800-800-8072. Checkers and Rally's are the same company, so the contact section on checkers.com covers both brands. Have the restaurant location, the date and time of your visit and your receipt or order number ready, because most issues are routed back to the restaurant or its franchise owner.

Items missing from a bagged order and the refund refused? Start your complaint here: we help you set out the restaurant, the time and the order number in minutes, drawing on thousands of complaint letters that actually worked.

For a drive-thru or walk-up order, go back to the restaurant with your receipt and ask for the manager: a wrong or missing item is easiest to fix on the spot. Check your bag before you pull away, because a missing burger is hard to prove once you are home. For orders placed through the Checkers app or a delivery service such as DoorDash, Uber Eats or Grubhub, the refund goes through the app or platform you ordered from, not through the restaurant counter. Take a photo of what you received and keep the order number.

Refused a refund you believe you are owed? Describe what you ordered, what arrived and what you were charged in your complaint here, and we push it out to Checkers by email, on social media and in a printed letter.

Many Checkers and Rally's restaurants are franchise-owned, so a complaint about one location is usually handled by that owner rather than by head office. Note the address, date and time, the name or a description of the staff member involved and what exactly went wrong: rude service, a long wait, food that was cold or undercooked. You can raise it with the shift manager in the moment, or afterwards through guest services at 1-800-800-8072.

File it through our complaint process and we bring it to the attention of Checkers through our own channels, while other customers of that same location can find your case and confirm it.

If your food was undercooked, cold, stale or made you ill, keep the receipt and photograph the food before you throw it away. Report it to the restaurant and to Checkers guest services straight away, with the location and the time, so the restaurant can check the batch and the equipment. If you became sick, see a doctor and keep the paperwork: that documentation is what gives a food safety complaint its weight. Your local health department also takes reports about restaurants and can inspect the kitchen.

So far consumers reported 49 complaints about Checkers here, with an average rating of 1.5 out of 5. The most common themes: poor customer service, slow or incorrect orders, menu items that are out of stock, disappointing food quality, promotions that do not match what is advertised and unprofessional behavior from staff.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Checkers through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at Checkers can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.