My complaint:
Two months ago I received an e mail from Chase that my e mail and phone number had been changed on line. I immediately went to the local branch, identified myself and the account was changed back and an interned hold put on my account. Somehow the individual accessed my account on line again, changed things back and transferred funds to a cash app account at another out of state bank. I filed a complaint with Chase, changed my account number, etc. Chase investigated and said the account with the cash app had my name on it therefore it was my fault. I do not have an account at the bank that manages the cash app – different state, etc. Chase eventually said I had done everything right, however needed to get a letter from the bank that says I do not have an account with them and then they will refund my money. I was able to finally get a phone number to talk to a person at the other bank ( they have never responded to voice messages or e mail inquiries from me) and they said they stated that could not respond to me as an individual, that Chase needed to contact them and ask for account verification. Chase refuses to ask the other bank – says it’s my problem. I have been told by executive complaint at Chase that I did everything right, however I need to get a letter form the other bank and they say they will not answer me???? Caught in a loop??
Suggested solution:
Chase should simply ask the other bank if I have an account or do not??
