While Cazoo offers a convenient platform for buying and selling cars online, complaint data from our community has identified several recurring issues with their service. Common complaints include lengthy repair times at the Chertsey garage, lack of communication regarding the status of repairs, and delays in delivering sold vehicles. Customers also express frustration with vehicles not matching the advertised condition upon delivery.
To avoid these issues, we strongly advise customers to thoroughly inspect their vehicle upon delivery and immediately report any discrepancies. Additionally, ensure that you stay in regular contact with customer service for updates if your vehicle requires repairs. Document all interactions and gather evidence such as photos and videos to support any claims.
Do you have a dispute or had a bad customer experience with Cazoo? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Cazoo.
Our sentiment meter has detected that Cazoo complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Cazoo, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about Cazoo over the last 12 months. The graph below shows a monthly breakdown.
Curious about Cazoo's track record in addressing complaints within the Automotive category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Cazoo. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Cazoo by calling 020-3901-3488. For Cazoo support through email, send your inquiry to support@cazoo.co.uk. If you want to reach out to Cazoo through their own website, you can use their contact form.
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Helpful experiences shared by verified Cazoo customers. Search, discuss and connect with other people in our community.
Complaint from Nacho on 14 August 2023 about Cazoo.
I had my car for two weeks engine amber light came on. inefficient oil pressure. Went to the garage the first time after two weeks waiting for a space. Got the car back. Drove my car home as I... Read more
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