My complaint:
YOUR SERVICE IS HORRIBLE!! I SPENT OVER $1500 ON A RENTAL CAR GAS WHILE YOUR COMPANY PLAYED GAMES GETTING AUTHORIZATIONS APPROVED FOR MY VEHICLE THAT WAS IN THE SHOP FOR TWO WEEKS!!
I CALLED EVERY DAY WAS TOLD A DIFFERENT STORY EVERY TIME. YOUR EMPLOYEES WERE RUDE LIED!! I’VE FILED A COMPLAINT WITH CONSUMER AFFAIRS CONSUMERS REPORTS, MY LETTER TO THE BBB MY ATTORNEY GENERAL IS BEING COMPLETED AND WILL BE SENT BY THIS WEEKEND.
YOUR REVIEWS ARE HORRIBLE. I HAVE BEEN PAYING FOR YOUR CRAPPY SERVICE SINCE 12/5/2019 THINKING I WAS GOING TO BE TREATED LIKE A CUSTOMER PAYING YOU HAVE NO PROBLEM TAKING MY MONEY EVERY MONTH.
YOUR REPRESENTATIVE COULD NOT EVEN GET MY CAR RESERVATION RIGHT FOR THE LAST TWO DAYS MY CAR WAS IN THE SHOP. HE SENT IT OVER AS A REGULAR RESERVATION NOT A DIRECT BILL. I DROVE 77 MILES TO GET THE CAR ONLY TO BE TOLD I WOULD HAVE TO PAY GET REIMBURSED!! I KEPT THE RENTAL THAT I HAD FROM THE DAY I DROPPED MY CAR OFF AT THE DEALERSHIP, ON 4/18/23.
THIS IS MY LEGAL NOTICE TO CARSHIELD, ADMINISTRATED BY AMERICAN AUTO SHIELD. I HAVE NAMED YOUR COMPANY SCAM SHIELD BECAUSE THAT IS EXACTLY WHAT YOU DID TO ME.
YOU HAVE THESE CELEBRITIES GETTING PAID TO LIE BECAUSE THEY DON’T HAVE YOUR POLICY!!
American Auto Shield
1597 Cole Boulevard Ste 200
Lakewood, CO 80401-3418
CAR(SCAM) SHIELD
503 PEARL DRIVE
ST PETERS, MO 63376
PAYMENTS MADE FROM 12/5/2019 $2291.00
mrf3002212 I have spoken with Carshield/American auto shield (SCAM SHIELD) every day since 4/20 and each time I’ve called I’ve been told one lie after another. I spoke with a supervisor on Thursday, 4/27 who stated that as a courtesy for all the BS I’ve gone through paying $86 a day out of my pocket for a rental, he would give me an additional day.
I told him that I needed it in writing that I would receive 3 days instead of 2. His name is Jerrod/Gerrod, and he said he can’t that when I called the claims department to set up the rental, they would have the details. Because I don’t believe anything Carshield/American Auto says, I called to check on the part yesterday, Friday, 4/28 as I was told that the ETA was going to be the next day. When I spoke to the supervisor, she was very rude (every time I called customer service was rude) told me that Jerrod/Gerrod noted the account for 2 days.
She refused to listen to what I said, kept referring back to the contract which does NOT provide full details about how many days you receive for the work being performed, you don’t care that the dealership HAS multiple cars that they are working on does not just sit wait for Carshield to ship the part as soon as it comes in, everyone is to drop what they are doing work on my car!! Now I am still paying for a rental which I should not have to as I’ve been paying $79 a month TO Scam Shield/Carshield since 2019 I’m being treated like this!!
I wish I would have done my homework looked at the horrible reviews Lawsuits you have against you. I’ve spent $864.05 in rental fees plus gas due to your negligence in acting on my claim from day one. The adjustor has to get approval for his approval, call the dealership back ask more questions when the dealership calls you back, they act like they don’t know what you are talking about. The dealership had to hold more than 30 minutes each time he called you.
You purposely delayed them from taking care of my car. The transmission was the initial issue that was replaced. After they did a test drive, they found the alternator was going bad, the dealership called you to it’s covered and had to wait for you to call them back (when you called him back, he was with a customer had to call you back and hold again) to tell him that one source didn’t have the part you were looking at another source. The dealership advised you that they had an alternator and could replace it at that moment. You said NO, again, delaying my car from being fixed. All because you found an alternator for $100 less than what the dealership offered!! The part was from CA, a Nissan remanufactured alternator which is the same as what the dealership had.
So I was stuck in the rental for another 4 days. I live 77 miles from where my car is and I am only in that city on Tuesdays! Which means I’ll have to take off work to go and get my car! You have these celebrities who don’t use your warranty, they only get paid to be a spokesperson they don’t care about the real consumers who are being ripped off! You are trained to lie be rude when someone calls in for a claim. When someone calls to purchase or inquire about your service, you are very accommodating as you are trying to make a sale! This is very stressful, especially for someone who suffers from PTSD depression!!! I know my response will not go anywhere however; venting relieves some of the anger I have with your company!!
I am filing complaints with the BBB, Consumer Affairs, Consumer Reports the Attorney General for my state. I’m also going to speak to an attorney because the way this was handled, Carshield should be reimbursing me for more than $40 for 2 days of a rental, the hassle of talking to incompetent people who don’t know what they are talking about. I talked to you every day at least 2 times a day every time, I was told a different story! I should have canceled my contract years ago when the big scandal about carshield being a scam came out! Everyone that I told to get Carshield, I’m telling them to cancel find someone else check the reviews.
I WANT MY REIMBURSEMENT SENT TO ME IMMEDIATELY WITHOUT ANY EXCUSES!!
THIS IS DATED MAY 4TH, 2023. MY VEHICLE WAS RELEASED AFTER THE OUT-OF-POCKET EXPENSES I HAD TO PAY ON MAY 2ND, 2023. THEREFORE, MY CANCELLATION IS AFTER THE CONTRACT STATES I WILL BE REIMBURSED FOR THE TIME MY VEHICLE IS BEING REPAIRED!!
NOT TO MENTION ONE RUDE SUPERVISOR, I ASKED HER FOR THE SITE YOU USE FOR THE LABOR GUIDE AND SHE GAVE ME A SIGHT WHERE I HAVE TO SIGN UP OR PAY TO VIEW IT.
Suggested solution:
Assist with some of the car rental expenses or labor I had to pay. Without my car, I am unable to work or pay my bills. I had to use my rent money to pay for these additional expenses and I still don\'t have enough to pay my full rent!!
