My complaint:
I’ve been a Capital One Card Holder since 2008 which is 14 years. My credit score in excellent. I recently dealt with Frontier airlines but had to cancel my flight. Note initially I did not want a refund from Frontier Airlines. I made a good faith attempt to negotiate a voucher on a future flight. Frontier airlines refused to give me a refund ($1,400.00(), or a voucher. So, I was forced to dispute the charge. After a long dispute process, I was notified by Capital One that I lost my dispute, Note I provided Capital One with several detailed affidavits citing the fact that I did not receive the service I was charged for. Despite all this I received no support from this company. I would caution anyone who is considering this CC, Any CC company that supports a merchant over its customer isn’t a CC worth having.
Suggested solution:
1. Acknowledge the good faith attempt to resolve the matter.
2. Maybe create a mediation department to help resolve such matter between client and merchant
3. If all else fails support your customer.
