Capital One complaint: frozen account
Filed 11 Aug 2022 by Ellen
On 72622, I received a call from Amber in the customer protection department about a wire I sent for $50,000 tp Coinbase for investment purposes. I was then informed my account including savings would be frozen. This was 3 weeks ago and I’ve been calling their number and emailing them without the courtesy of a return call. I’ve been told time and time again that there is no timeframe and I know an investigation typically takes about 3-4 weeks. I’ve also filed a complaint with the New York State Department of Consumer Affairs and NYS Dept of Financial Services and will be filing an additional complaint with the Better Business Bureau. I would like this matter resolved and the money either transferred to my external account or mailed to me.
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