My complaint:
Capital One credited a $7,636 check to my credit card account with a $0 balance, resulting in a credit balance of $7,607 because they also decided to charge the $29.00 annual fee against this check. Payment was made by mail from a title company on my behalf to my Capital One Line of Credit for $7,636. The title company could not stop payment because the credit card division cashed the check incorrectly. The credit card department said the only other way to resolve the matter was to have the check mailed to me after a waiting period and then up to 10 additional days for processing. Both departments verified that the title company sent the statement with the correct account number and address. However, neither department had a method to resolve the mistake made by Capital One. The individual with the Capital One Line of Credit assured me the matter would be fixed when I called on day one. Three days later, the issue was not resolved, and no one had the courtesy to inform me that the transaction could not be corrected. The credit division could transfer the funds to the correct division, nor could the funds be transferred to my bank account, nor could it be expedited by fed ex or another carrier to my attention. So, in summary, Capital One made an error and refused to take responsibility by expediting the return of funds as presented for payment toward my Line of Credit. In addition, Capital One continues to charge interest on my Line of Credit while holding over $7,000 in an incorrect account. The message I received when I just phoned to try and make a formal comlaint with Capital One, the message said I would receive the phone in 60-90 days. REALLY????
Suggested solution:
Expedite my funds in less than 60-90 days.
