Capital One complaint: Capital One 360 denied fraudulent Zelle charges even though I had proof that I never made those transactions

Complaint from Karen Z reported on 15 April 2022 about Capital One

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My complaint:

I was arrested in Arizona on June 22, 2021, and remained in custody until January 4, 2022. While incarcerated, there were several (18) Zelle transfers from my Capital One 360 checking account. I filed a dispute both verbally for all the transactions and AGAIN, filed each Dispute individually, per their request. I provided paperwork and a front and back copy of my license. They denied my claims and closed my account

Suggested solution:

Give me back my money.

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