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Capital One complaint: Capital One 360 denied fraudulent Zelle charges even though I had proof that I never made those transactions

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Filed 15 Apr 2022 by Karen

I was arrested in Arizona on June 22, 2021, and remained in custody until January 4, 2022. While incarcerated, there were several (18) Zelle transfers from my Capital One 360 checking account. I filed a dispute both verbally for all the transactions and AGAIN, filed each Dispute individually, per their request. I provided paperwork and a front and back copy of my license. They denied my claims and closed my account

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