My complaint:
I generated a money gram transaction. I didn’t know that it was considered a cash advance, so I was charged $10 and accrued interest for two months. I pay off my statement each month to NOT pay interest, and I was charged anyway. Evidently, if I perform a cash advance in any way, I HAVE to CALL CapitalOne and tell them I want to pay off any cash advance charges and interest. First – I didn’t know it was a cash advance, so I didn’t know to read the disclosure information. Second – I pay off my statement monthly, so it shouldn’t matter – but they are HIDDEN fees.
Suggested solution:
Include ANY cash advance fees and interest IN the current statement, so when I pay it off, it includes the cash advance. This sounds like a way for Capital One to make money 'under the table' and is criminal. If I could afford a high paying lawyer, I would pursue.
