My complaint:
The following was sent to the company on Oct 12th 23 our flight sn3292 was planned for departure on September 28th at 01:10 time from Tel- Aviv continuing with sn3153 to Milan on the day arriving at Milan at 07:45.we had a cruise to board from Trieste same day.
Unfortunately, the sn3292 was cancelled .we were redirected to LH683 and LH9456 to Venice. the flight LH683 took off with a delay at 08:30. We had to change a lot of plans and carry expenses because of the delay.
After long time they came back offering euro 800 ,which we agreed to and sent them all the required details/ Until this day we did not get the money.All my emails were not responded.
Suggested solution:
This the mail we received from them on Jan 3rd 23 .We believe that it is about time that they will fulfill their commitment plus compensation for the delays and time we wasted to run after them.
From: customerservice@brusselsairlines.com
Sent: Tuesday, 3 January 2023 16:01
To: eli.alsheich@gmail.com
Subject: Case no. 2210-SN-02653
Dear Mr. Alsheich,
Thank you for sending the requested information.
I sincerely regret the inconveniences that Mrs. Leah Alsheich and yourself, encountered following the cancellation of the flight SN3292, Tel Aviv - Brussels, of September 28th 2022.
We always do our utmost to avoid flight cancellations. Unfortunately, sometimes we are faced with situations that are beyond our control and any aircraft can be subject to unexpected circumstances. We never take any risks regarding the safety of our passengers, even if this means we need to cancel a flight.
I have investigated what happened and it appears that your flight SN3292, Tel Aviv - Brussels, of September 28th 2022 was cancelled because of an unexpected technical problem.
In line with Regulation (EC) No 261/2004, I that we will offer compensation to the amount of 800€ (ILS3016.53) for the journey from Tel Aviv to Venice. This amount will be transferred to your bank account in the next coming weeks.
I hope that this compensation is in line with your expectations.
I apologize again for any inconvenience caused and hope that we can retain your confidence in us.
Yours sincerely,
Melinda Carter
Customer Relations agent | Customer Relations
