While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Brussels Airlines over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 15, 2024
Do you have a dispute or had a bad customer experience with Brussels Airlines? Submit your Brussels Airlines complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Brussels Airlines.
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We have received 6 complaints about Brussels Airlines over the last 12 months. The graph below shows a monthly breakdown.
Curious about Brussels Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Brussels Airlines. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Brussels Airlines by calling 1-800-401-1801. If you want to reach out to Brussels Airlines through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Charu25 on 11 March 2024 about Brussels Airlines.
hi, I tried booking a ticket yesterday, but i got error. so I booked again 20 min later I got two mails with two bookings on same flight. i immediately called call centre, they were unable to help and ... Read more
Complaint from kuki on 02 November 2023 about Brussels Airlines.
On September 13,2023 I had a flight booked from Riyadh to Toronto with two stopovers: one in Frankfurt and the other in Amsterdam. My booking reference is RMZ5ZC and my reservation was on September 13 at 01:55 Riyadh time. My primary... Read more
Complaint from fatima76 on 29 August 2023 about Brussels Airlines.
I told flight from London Heatrow - Zurich - Brussels to Banjul. Upon arriving I waited for almost 1 hour to collect my bags only to be told that they didn't arrive and was shown on a computer screen... Read more
Complaint from Renza Cristin on 31 July 2023 about Brussels Airlines.
On 22 May, myself, my husband, my 91 year old mother and a friend travelled with Brussels Airlines from Venice Airport, Italy to Tampa Airport, FL with a layover in Brussels and a layover in Frankfurt. When we arrived in... Read more
Complaint from elial 46 on 02 June 2023 about Brussels Airlines.
The following was sent to the company on Oct 12th 23 our flight sn3292 was planned for departure on September 28th at 01:10 time from Tel- Aviv continuing with sn3153 to Milan on the day arriving at Milan at 07:45.we... Read more
Complaint from AlexisAdeh on 20 April 2023 about Brussels Airlines.
I was offered a full refund because my children were not allowed to board at the discretion of the supervisor at Manchester Airport on the day. You can check the telephone call which also included her talking to the customer... Read more
Complaint from ADEYINKA on 06 November 2022 about Brussels Airlines.
ON THE 21 OCTOBER 2022, I TRAVELLED IN TO LONDON THROUGH TERMINAL 2, WHILE GETTING OUT OF THE PLANE , MY HAND LUGGAGE WAS PICKED UP WRONGLY FROM THE CABIN BY A LADY WHO SAT CLOSE TO IT -... Read more
Complaint from Not appl on 27 October 2022 about Brussels Airlines.
Good morning, I sent a complaint one month ago and I am still waiting for a feedback from Brussels airlines. Regards Oumar Read more
Complaint from Pierre Francis Njia on 20 October 2022 about Brussels Airlines.
I, Pierre Francis Njia, British citizen residing in London flew to Douala ( Cameroon) on the 130922 with Brusselsairlines from London. On the plane to Douala, I noticed a lack of professionalism in your customers services: During eating time, food ( mash... Read more
Complaint from JEKpan on 16 August 2022 about Brussels Airlines.
My Daughter - Erasline Salome Kpan and myself Jacqueline Emily Kpan had a booked and ed return flight from Monrovia to London via Brussels on 150822 with departure from Monrovia @ 20:40. However the flight was cancelled on the day... Read more
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