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Brussels Airlines complaint: Non assistance to a passenger tested postive to COVID 19

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Filed 7 Jun 2022 by Ingrid

I purchased a flight ticket with brussels airlines. booking reference japnto. i was leaving montreal to douala( may 11th and returning to montreal on the 25th. My pcr test came back positive and i was denied to board.

I unsuccesfully called brussels and went to the local agency and i was denied the rescheduling of the flight. Air Brussels said my flight was cancelled and i needed to purchase a new flight ticket if i needed to go back to canada. I have been abandoned on my case. I spent more days in cameroon to figure this out.

I am requesting a full refund of my ticket.

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