My complaint:
ON THE 21 OCTOBER 2022, I TRAVELLED IN TO LONDON THROUGH TERMINAL 2, WHILE GETTING OUT OF THE PLANE , MY HAND LUGGAGE WAS PICKED UP WRONGLY FROM THE CABIN BY A LADY WHO SAT CLOSE TO IT – I SAT AT 30A AND SHE SAT AT 15 C -MIDDLE OF THE CABIN.
I TOO MISTAKENLY TOOK HER’S BECAUSE THE SKINNED BURGUNDY BAG WAS SIMILAR.
AFTER I LEFT THE IMMIGRATION, I DEPOSITED HER BAG AT THE LOST PROPERTY SESSION OF THE AIRPORT.
I WAS ABLE TO CONNECT TO HER AND SHE INDICATED MINE WAS DEPOSITED WITH THE BRUSSELS AIRLINE OFFICIAL AT THE DESK.
UP TILL NOW, I HAVE VISITED THE LOST PROPERTY SESSION OF THE AIRPORT AND GAVE THE DESCRIPTION AND CONTENT OF THE BAG AND THEY HAVE NOT LOCATED IT.
THE OTHER WOMAN HAS GOTTEN HER BAG.
I WANT MY BAG TO BE DROPPED AT LOST PROPERY SESSION OF HEATHROW AIRPORT SO I CAN BE NOTIFIED PLEASE.
MY NAME IS ADELOYE ASDEYINKA.
THE BAG IS SKINNED BURGUNDY COLOUR WITH 2 ROLLER
IT CONTAINED WHITE SLIPPER, 2 SHIRTS, A SHAVING MACHINE
IT CONTAINED, HOUSE AND CAR KEYS
IT CONTAINED MEDICATION
IT CONTAINED USA AND NIGERIA PASSPORTS(EXPIRED)
IT CONTAINED UK DRIVER’S LICENSE
IT CONTAINED COVID CARD VACCINATION
IT CONTAINED A YELLOW CARD VACCINATION
IT CONTAINED A SOCIAL SECURITY CARD
MY EMAIL ADDRESS IS ADELOYEADEYINKA1@GMAIL.COM
MY CONTACT IN THE UK IS 44 7859045934
MY WHATAPPS LINE IS 233 239377479 GHANA
I HAVE ATTACHED HERE THE BAG-TYPE PICTURE AND MY ITINERARY
Suggested solution:
LOCATE THE BAG AND SEND IT TO THE LOST PROPERTY SESSION AND NOTIFY ME.
IWAS TOLD THE BRUSSELS AIRLINE DOES NOT HAVE A COMPLAINT OR CUSTOMER SERVICE STAND AT HEATHROW AIRPORT
SO GET MY BAG DEPOSITED
