My complaint:
Arrived at Terminal 5 as early as 6 to catch a morning flight, and used the Electronic Check-In Machine that issued a valid Boarding Pass. Got to Baggage Drop to check-in my luggages only to be told I require a Passenger Locator Form online. Started the process which was initially unresponsive due to internet traffic. I finally succeeded at 10:20am; only to be told that they have closed check-In hence I will not be allowed on the flight whose valdity expires a day after.
I tried all I can to seek compassionate ears only to be mistreated and the staff demonstrated no empathy. These put all my business meetings and plans in tatters.
I was not offered the option of alternative flights on the One World Scheme. The long and short of it meant buying a new ticket to fly with Qatar Airlines @ 7 pm to arrive in Lagos @ 2 pm the next day by transiting through Doha.
It was a horrendous experience and I am now trying to seek a refund on my flight ticket and an apology from British Airways.
Suggested solution:
I will like to demand an apology and a refund of my missed BA Flight Ticket(London-Lagos)
