complaint: REFUND

Complaint from bilal220587 reported on 31 October 2023 about

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My complaint:

Dear Sir / Madam,

I am writing to you to raise an issue about: Online travel agent

The issue that I have experienced was: Dear
I done this villa booking in morocco they provided me with the contact details to get in touch to arrange for key collection this user is registered as English speaking before 3 days of arrival I contact the site for key collection and try to arrange a meet up time I ask if I can do early check in the contact agreed I ask for the fees they didn’t tell me anything few hours before my arrival the site contact ask me I have to pay 1600dhiram which was nearly 1 day extra price I advice I will come on my normal check in time the contact refused and said I have to pay this extra money as her son is sick I couldn’t understand her because she speak Arabic only and I ask my wife to speak with her she started to abuse my wife on this I message her that I will complaint about this to and on that she advice she had already cancelled my booking and wont let me in that house when I came back for 2 weeks I complaint about this to and I also have screen shot of conversation but they refuse to refund me my money

It occurred on: 01/10/2023

This meant that my £408 and my day wasted

i just want my money back

I look forward to your response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,


Booking Reference 4037.535.605

37 Lansdowne Avenue,
Slough Berkshire

Suggested solution:


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