Bell Canada complaint: Interaction re home phone not working

This afternoon (Sunday Dec 12) I tried to use my home (fixed line) phone and there was no dial tone, on any of three handsets. I unplugged them all and plugged them in one at a time. Nothing. I am out on Presqu’ile Point and there is a long history of outages and repair jobs, the problem never my fault. I used my cell phone to call (866)310-2355 and after a bit of a wait a lovely Bell Canada lady spoke with me. I told her the problem and mentioned last night’s windstorm which caused brief power outages. I told her what I had done just before calling Bell, and she complimented me for knowing what to do, and without me saying anything more she said a Bell Canada technician would come by tomorrow (Mon 13th) in the afternoon. She knew I had done all I could do on my own. I thanked her. Then 10 minutes after we hung up my power went out and my backup generator came on – an odd coincidence given that the windstorm was the night before. (Several hours later the power came back on.) Then I received a text (SMS) saying to call an 800 number to be instructed in debugging and to that I wanted the technician to come tomorrow. I was annoyed but I called and was put on hold. I hung up and texted back, got a reply that the employee I was trying to contact was no longer available. Now I’m furious. The technician had better show up tomorrow or I will REALLY complain!