My complaint:
Drove 20 minutes to outlet to purchase an ice cream sundae. Was refused service by staff member who claimed that the outlet was closed yet no information is available online with the opening times, no hours of business are displayed at the outlet, no ribbon was placed across the counter indicating that it was closed, all of the ice cream flavours were still out on display.
I offered to pay with the correct change but was still refused service and staff had no sympathy for me when I told them the efforts that I made to visit their outlet.
Suggested solution:
I would like a voucher or a credit for the outlet for an ice cream sundae (the product which I made the effort to tavel there for only to be refused service).
Also better clarity both online and displayed at the outlet regarding hours of business to prevent other innocent civilians from suffering the stress I have been caused by this situation which would not of happened had this of all been in place the day of my visit.
