Argos complaint: Blocked Argos customer services
Filed 10 Jul 2020 by JoanVB
I simply cannot make contact. Considerable time has been wasted attempting to make contact with Argos Customer Services by both phone and chat. When you call, all your order details are taken by automation, then you are told that we cannot help you at this time, and the calls are cut off. When I attempt to chat, this is blocked and I am not allowed to proceed due to the order number not being recognised, or my postcode.
All I wanted to do was to change my delivery day and after the delivery, I had a query about some functions on the dishwasher I purchased.
As a last resort, I went into the local Argos store who said that many staff are on furlough.
If Argos is not prepared to staff the company sufficiently, cannot offer customer service, then why are they still trading?
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