Complaint: Amazon Prime

on 13 February 2022 about Amazon in category Online Services, Retail Company

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My complaint:

I recently unsubscribed from Amazon prime as my wife and I consolidated from two to one account. It was prudent as cost of prime have gone up. In cancelling from prime it asked if we wanted to delete all info. Thinking all info from prime I said yes. My kindle library vanished. I was told had I read the documentation I would have known this would happen.

I find it disingenuous to not specify what the delete really means. I ask one question when you obtain an app or purchase an item do you read it completely? Furthermore, for a behemoth company that spend millions to make purchases as simple as possible,trace buying habits, are trusted with your credit card, could they not spend a sliver of time to break it down to explain what this means?

I was told my Kindle library I had for years was erased and I could not obtain the info.

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Justified complaint?

Suggested solution:

I am of average intelligence but even I know that if a person was advised this erasure would impact kindle and other ancillary programs it would be a simple solution. BOLD the cautionary statement place a red icon with a statement showing the apps with its corresponding icon showing the erasure would effect. It would be as simple as shopping in amazon.

As to it being erased I have served subpeonas demanding information from companies such as amazon. I know my info is NOT erased therefore know it is capricious and arbitrary to suggest such. Why can I as the owner if such information not be able to obtain the books I own and amazonkindle has?

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