While Alibaba efficiently facilitates a vast number of transactions daily, complaint data from our community has highlighted several recurring issues with some sellers and purchases. Common complaints include the sale of patented or counterfeit products, failure to ship goods after payment, and dissatisfaction with specific vendors, particularly Zhongshan Momo Lighting Company. Customers have also reported issues with inaccurate product descriptions and quality discrepancies.
To avoid these issues, we strongly advise customers to thoroughly research sellers before making a purchase, check reviews and ratings, and communicate directly with the seller to clarify any concerns. Additionally, consider using secure payment methods that offer buyer protection and document all interactions, including screenshots and order confirmations, to support any potential dispute.
Do you have a dispute or had a bad customer experience with Alibaba? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Alibaba.
Our sentiment meter has detected that Alibaba complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Alibaba, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Alibaba over the last 12 months. The graph below shows a monthly breakdown.
Curious about Alibaba's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Alibaba. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Alibaba by calling +85222155100 . If you want to reach out to Alibaba through their own website, you can use their contact form.
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Helpful experiences shared by verified Alibaba customers. Search, discuss and connect with other people in our community.
Complaint from Nasir Khan on 18 October 2023 about Alibaba.
I bought push up board from this company and it went to amazon warehouse in USA. But this product is patented and I am not allowed to sell on any plat form in USA. I have contacted the supplier but... Read more
Complaint from Glenn Dickerson on 08 September 2023 about Alibaba.
I ordred a chandelier from this company and paid $2700 USD. They finished the chandelier and before shipping they sent me pictures of the chandelier. The chandelier was bent and not at all what they promised. They agreed to give... Read more
Complaint from Carlton-Carew Farm on 02 September 2023 about Alibaba.
I ordered one rice milling machine from Yantai Lansu Measurement and Control Instrument Co.Ltd of Shandong in October 2022 and it was received early this year. No manual or video was sent even though I made several requests. The excuse given... Read more
Complaint from Antonis Charalampus on 04 August 2023 about Alibaba.
I have ordered sheet metal and other irons from this factory, a total of 13 tons, to be delivered to Weifang and loaded with other goods destined for Cyprus. Out of the total order, they loaded only 4 tons and those... Read more
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