Do you have a dispute or had a bad customer experience with Alibaba? Submit your Alibaba complaint through our platform, so their customer service can reach out to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Alibaba.
By sharing your review, you can help inform other consumers. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Alibaba complaint letter — and contact the corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Our sentiment meter has detected a 300% increase in complaints over the past 30 days compared to the average rate.
Updated on September 26, 2023
We have received 3 complaints about Alibaba over the last 12 months. The graph below shows a monthly breakdown.
Complaint from Glenn Dickerson on 08 September 2023 about Alibaba in category Online Services
I ordred a chandelier from this company and paid $2700 USD. They finished the chandelier and before shipping they sent me pictures of the chandelier. The chandelier was bent and not at all what they promised. They agreed to give... Read more
Complaint from Carlton-Carew Farm on 02 September 2023 about Alibaba in category Online Services
I ordered one rice milling machine from Yantai Lansu Measurement and Control Instrument Co.Ltd of Shandong in October 2022 and it was received early this year. No manual or video was sent even though I made several requests.The excuse given... Read more
Complaint from Antonis Charalampus on 04 August 2023 about Alibaba in category Online Services
I have ordered sheet metal and other irons from this factory, a total of 13 tons, to be delivered to Weifang and loaded with other goods destined for Cyprus.Out of the total order, they loaded only 4 tons and those... Read more
