Alibaba complaint: Yantai Lansu Measurement & Control Instrument Co.Ltd
Filed 2 Sep 2023 by Conrad
I ordered one rice milling machine from Yantai Lansu Measurement and Control Instrument Co.Ltd of Shandong in October 2022 and it was received early this year. No manual or video was sent even though I made several requests.
The excuse given by Lansu was that anybody could operate their machine without a manual or video. This I found unacceptable and ridiculous. However, I went ahead to test the machine and in the process, the clutch was burnt.
They promised to replace it but has not done so.. They are reluctant to send the manual and video that they have. Some parts were also missing. They want me to pay the cost of these items even though it is not my fault.
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