AEP Energy complaint: AEP Paperless Billing is a scam
Filed 20 Feb 2024 by Bill
Paperless billing seemed convenient. However it is a method to overcharge customers. Every month a customer will receive a utility balance due by email. Pay the full amount PROMPTLY online and receive an email ation. However that is not your true balance. AEP maintains a unreported balance account that is added to your bill maybe once a year. Why? Aep charges late fees and misc. charges every month on customers who pay on-time online. I paid every month the full balance for eleven months only to be told I had an outstanding balance all those month that was unpaid. How is that possible? It was never shown in my online account. AEP wins with extra charges. A very unscrupulous utility company. DO NOT USE PAPERLESS BILLING.
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