My complaint:
My name is Lorenzo this afternoon I called YouTube TV about a error message telling me last payment didn’t go thru. I called explaining I paid a week ago on July 6, 2023, $146.83, and I was charged twice $6.47 plus $10. The customer service rep directed me to install a team viewer quick support app where the CSR rep Ritu Plaza could monitor what I was doing and make any corrections on his end. followed by go my Cash App where I needed to go to the bitcoin section where I needed my I.D, verified. I kept having problems over and over again so he instructed me to add a pin number. At that time someone from Cash App requested $435, so a declined it since I didn’t know anyone name Tyler Goody. At the same moment $435 was taken immediately from my checking account. I immediately tried to stop it. I went to my credit union app where I saw $435 was taken. I called Cash App immediately they said nothing can be done. I called YouTube got no response, called google their customer service reps defended their coworker by saying that I put my personal information on social media.
Suggested solution:
Pay me my $435.00 that was stolen
