Complaint: Wrong scrub cap arrived

on 14 October 2018 about My Wide Eyes in category Beauty and Welness

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My complaint:

I paid 21.08GBP for a surgical scrub cap, to use wear whilst in the operating theatres at work. A completely different thing arrived: different material, different style, and much much poorer quality than I was expecting.

I’ve emailed the company twice, asking for a refund / exchange, and have not had any response.

Desired solution:

Either (a) a refund for the full amount I paid or (b) the correct scrub cap to be posted to me

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